Privacy Policy

Last updated 28 October 2026.

1. Who we are

Mr Flavour is the trading name of MF Alchemists Ltd, registered in England and Wales under company number 09279464, with its registered office at 527a Wilmslow Road, Withington, Manchester M20 4BA. We are the controller of the personal information described in this policy.

For anything about your personal information, email info@mrflavour.co.uk or write to us at Unit 1, Floats Road, Roundthorn Industrial Estate, Manchester M23 9LJ.

2. What we collect

We only collect what we need to answer your enquiry and run your event:

Enquiry details: your name, email address, phone number, company, event date, venue, guest numbers, budget and anything else you tell us about the event.
Booking details: billing address, contracts, invoices and payment records. We do not store card details.
Correspondence: emails, phone calls and WhatsApp messages with our team.
Event details you share about guests, such as dietary needs or allergies, so we can serve everyone safely.
Website data: how you use our website, collected through cookies if you agree to them.
Photos and video of our setup and service at events.

3. How we use it, and why

To reply to your enquiry and send a quote, because you have asked us to (steps before a contract).
To plan and deliver your event, because we have a contract with you.
To keep accounts, invoices and tax records, because the law requires it.
To use allergy and dietary information only to keep guests safe on the day, with your consent.
To understand how our website is used and improve it, with your consent through the cookie banner.
To use photos and video of our work in our marketing, in our legitimate interest in showing our work. You can ask us not to photograph your event.

4. Marketing

We do not send marketing emails at the moment. If we start, we will only email you if you have asked us to, or if you are an existing client who has not opted out. Every email will include a way to unsubscribe, and you can opt out at any time by emailing info@mrflavour.co.uk.

5. Who we share it with

We never sell your personal information. We share it only with the services and people we need to run your event:

Dubsado, for enquiry forms, questionnaires, contracts and invoices.
Google Workspace, for email, calendars and documents.
Xero, for accounts and invoicing.
WhatsApp, if you choose to message us there.
Google Analytics and Google Tag Manager, for website statistics, if you accept cookies.
Our website host and the video platforms we use to show films on the site.
Your venue and the suppliers booked for your event, only as far as they need it to deliver it.
Our professional advisers, and authorities where the law requires it.

6. Transfers outside the UK

Some of these services store or process data outside the UK, for example in the United States. Where they do, the transfer is covered by UK adequacy regulations or by the UK approved contract terms those providers use.

7. How long we keep it

Clients: 6 years after the end of the financial year of your event, which is how long we must keep financial records.
Enquiries that do not go ahead: 2 years from your last contact with us.
Allergy and dietary information: only as long as needed for the event.

After that, your information is deleted or anonymised.

8. Your rights

You have the right to:

ask for a copy of the personal information we hold about you
ask us to correct anything that is wrong
ask us to delete your information
ask us to restrict or stop using it, or object to how we use it
ask for your information in a format you can take elsewhere
withdraw your consent at any time, where we rely on it

To use any of these rights, email info@mrflavour.co.uk. We will reply within one month.

9. Cookies

Our website uses cookies. Essential cookies make the site work. Analytics cookies tell us how the site is used, and they are only set if you accept them in our cookie banner. Embedded videos and our WhatsApp button may set their own cookies when you use them. You can change your choice at any time through the cookie banner or your browser settings.

10. Keeping it safe

Your information is held in secure, password protected systems, and only people who need it to run your event can see it.

11. Complaints

If you are unhappy with how we have handled your information, please tell us first at info@mrflavour.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

12. Changes to this policy

We will update this policy when the way we handle personal information changes. The date at the top shows when it was last updated.